FAQ

  • What's the usual process when hiring a professional organizer?

    1. Every consultation begins with a phone call or a detailed  email to discuss your needs and your desired outcome. We will discuss any problem areas or challenges that you have.

     2. We will then book an in-house assesment.

    3. We create a custom plan of action for you. You’ll also get a time estimate and storage systems suggestions. 

    4. We schedule your first session , where we implement a strategy to organize your belongings.

    We will consider what you have and  what you have room for. 

    5. We're in business to get your organized life on track!




  • What happens during a session? What can I expect?

     During the first session, you can expect to feel a bit overwhelmed. Things will get more chaotic before the organization. In the beginning, everything must come out in order to go back in. Together we will be sorting, purging, dividing, and creating new systems. However, the feeling of being overwhelmed will pass as you see the progress towards your desired outcome. We are here to make the process as easy and comfortable as possible.

  • What other services are included in a regular session?

    A session also includes take out of donations and an itemzized donation report (is needed), paper shredding and recyclables sorting. 


  • My budget is very limited right now...

    Our rates are competitive  and reflects the value and quality of the services we provide to our clients. We know times are hard, especially right now.  We am always open to concerns regarding costs and will work with you to maintain your budget for your project. We do offer package rates specials for those wishing to complete larger or multiple projects, and payment installements. Don't be afraid to ask! Check out out Pricing page for more information. 

  • What areas of my house can be organized in one session?

    A 4 hours session usually covers one small bedroom, or a small closet, a bathroom, a guest room, a home gym, a car... or any smaller space. It's a great opportunity to find your own rythm, your attention and emotional limits and evaluate bigger projects. 

  • If I some of all my discarded items donated to a specific charity, can you take of that for me?

    As long as it's within 25 miles of your residence, absolutely!

  • Who pays for the service providers and the supplies?

    You do.  We pass on estimates to you and you make the final decision of whom to hire. You pay the services directly. We do not receive any compensation from outside parties. 

  • How much an average project costs?

    It all depends on the amount of possessions in the house and the size of the house, as well as your decision making speed. A smaller home that is only 50% full is going to cost less than a 5000 sq. ft. house and garage that is 75% full. That is why we do an on-site evaluation of the property before we give you an estimate. You can check this chart for average time estimates per room. 

  • What types of payment forms do you accept?

    Zelle, Cash App, cash, Credit Cards, Venmo, PayPal, cashiers checks. 

  • How do you chose vendors or providers?

    We work with all sorts of vendors and service providers and have created a list of trusted companies and collaborators. We can give you vendors to choose from, and you can select whomever you prefer.

  • What happens if you find something valuable/ weird/ illegal during the clean out?

    Trust us: it happens!  When we find valuables, we immediately secure them and let you know. Any other sensitive items found will be handled with discretion. As per our contract, we assure your confidentiality. We follow the NAPO code of ethics carefully. You can check it out here.

  • Are you gonna throw away or discard my stuff?

    You are the Captain, we are the Helm! We am here to guide you though a process, but you decide where you wanna go.  We might strongly encourage you to get rid of certain items (old receipts, torn t-shirts, missing socks, broken cups, 3rd copy of the same book, for example), but we will never toss any of your belongings without your consent, nor we will put it in the trash ourselves. The decisions are all yours. 

  • More questions? Ready to get organized? Pet pictures to share with us?
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